Toon Boom faced significant challenges with its homegrown licensing solution. The use of license keys proved to be cumbersome and were not future-proof, and the company lacked visibility into customer engagement and license usage. Additionally, the company struggled to provide a scalable and convenient solution for individual and smaller customers who required immediate access to their software. The physical delivery of USB dongles was not only time-consuming but also costly and hindered customer satisfaction.

To address these challenges, the company replaced its homegrown systems with FlexNet Publisher licensing and FlexNet Operations entitlement management which offered a streamlined process for customers to acquire and start using the software immediately, eliminating the need for physical delivery of USB dongles. 

The implementation of the new licensing and entitlement management solution resulted in several tangible benefits for Toon Boom. Customers were now able to quickly and easily acquire and activate their licenses online, eliminating the need for physical delivery of USB dongles. This streamlined process significantly reduced order-to-delivery times, enhancing customer satisfaction.

Moreover, Revenera enabled Toon Boom to more easily implement new product packaging and pricing and provided a more efficient way to manage entitlements, saving time and resources for both the company and its customers. This improved efficiency contributed to increased revenue and growth, as the company was better able to address issues related license misuse.

By transitioning to a digital delivery model, the company also empowered users to access and utilize their licenses from anywhere. This flexibility enhanced productivity and contributed to the company’s double-digit year-over-year growth.